Initially, I expected the training and onboarding to be very responsive, with rapid answers to any q
Initially, I expected the training and onboarding to be very responsive, with rapid answers to any questions I had while trying to get familiar with the software and tools. The welcome sessions seemed promising at first and support staff appeared friendly. However, as I progressed deeper into using the dialer and database features, the response times from the team became slower, which was different from what I anticipated. There were moments when I felt a lack of clarity in explanations compared to earlier, quicker help I'd received. The automatic software updates worked reliably, which helped maintain flow, but onboarding felt like it lacked consistent support through every phase. Payment and invoicing were handled efficiently, so that side was better than I guessed. Overall, the experience was a mix of positive interaction at start and occasional slowdowns later, suggesting some unevenness in the support approach.