Expected quick help but getting started took ages
I thought once I signed up, I’d be able to get going with the software and training quickly, but honestly, it took quite a while before I really got started. I kept waiting for responses to my questions about the calling tools and database features, and it felt like every time I asked for basic clarifications, the reply came late. The telephonic support was helpful once I connected, but catching them was a bit of a challenge and that lagged my learning curve quite a bit. I guess I expected a more seamless onboarding process with faster answers because the sign-up and payment worked fine on the first try. It’s just that the communication part slowed me down more than I expected, and that made using the software feel less smooth right at the beginning than I had hoped it would.