Expected quick help, but faced long waits and repeats
I was hoping for a quick and efficient communication channel when I called the support. Unfortunately, it did not meet my expectations at all. I remember once I waited on hold for a very long time, only for the person on the call to ask me to repeat the same problem I had described earlier to someone else. This made me feel like they had no system in place to track issues or to speed up problem resolution. The onboarding flow was supposed to help, but I still felt lost most of the time. I can’t say the calling tools helped me much either because I kept hitting technical glitches. Even the updates didn't seem to improve the experience immediately. Honestly, dealing with repeated waiting and no clear progress was very frustrating for me during my entire interaction.