Expected quick flow but felt too repetitive and slow to click
I initially thought the training and onboarding would be a stream-lined process, given the modern nature of the software. However, I found the sessions repetitive in some areas, especially when it came to explaining the basics of the dialer and database functions. There was a fair amount of waiting between training modules that interrupted the learning flow and made it harder to stay engaged. For me, the moment it clicked was delayed until after trying the software hands-on outside of formal training. Compared to my expectations for a quicker understanding through the program itself, the pace was slower than hoped. Telephonic support was helpful but scheduling calls took longer than I wanted, adding to the overall sense of lag. On the bright side, the content itself was thorough and once it finally sank in, I felt reasonably comfortable with the steps to manage workflows. Still, I think less repetition and faster resolution of questions might improve onboarding for others who want a more efficient start. The updates worked smoothly and the invoicing process was straightforward enough, but the training timing and waiting felt somewhat inefficient from where I stood.