3 out of 53 of 5Verified customerSupport and communication
Expected quick fixes, but support was a bit scattered
Whenever something went wrong with the software or dialer, I expected support to quickly fix the issue so that I could get back to work without hassle. The sign-up process was okay, and automatic updates usually came without much problem. But when technical hiccups happened, the telephonic support sometimes left me hanging. At times, it felt like I had to explain the same problem over and over, which was annoying. They seemed willing to help, but their responses weren’t always as fast or as coordinated as I had hoped. I guess I expected a bit more from a paid service, but in fairness, they eventually got to solutions, even if it took some repetitive calls. So it wasn’t a complete failure but not quite seamless either.