3 out of 53 of 5Unverified experienceSupport and communication
Expected quick fixes but got some waiting and repeat explanations
I was anticipating a swift resolution when I first contacted support about syncing problems in the dialer and database. Initially, the staff seemed helpful, but I ended up repeating my issue multiple times to different agents, which was frustrating. The waiting time was longer than I expected for a response, considering I had access to priority assistance. However, once a solution was found, the actual fix was effective and improved overall software use. The communication could have been faster and more consistent, matching the onboarding experience's clear guidance. So while the service ultimately addressed the problems, the delays and repetition made it a mixed experience.