Expected quick answers, got some waiting and repeats instead
When I first started using the telephonic support for the remote workflow software, I expected quick responses and minimal repetition. In reality, I found myself waiting on hold more often than anticipated, which was disappointing. The support representatives were helpful but I noticed I had to repeat my problem multiple times during the same call, which was frustrating. On the plus side, the information provided was accurate and eventually resolved most of my concerns. However, the waiting time and repeated explanations made the overall experience less efficient than I hoped. I reckon the support team might be dealing with many calls, which could explain the delays. Comparing this to my expectations based on other software experiences, I would say it met my needs but only just, and there’s room for improvement in reducing wait and repetition. Still, I am able to get things done with their help, just at a slower pace than expected.