Expected quick answers, got same info on repeat calls instead
I signed up thinking the pre-purchase support would be quick and informative. But honestly, the waiting times were longer than I expected, and when I finally got through, the representatives repeated the same basic info multiple times without really addressing my unique questions. I was hoping for a more customized walkthrough of the process and features, especially since the sales conversations seemed to promise that. The payment and signing up was straightforward enough, but the back-and-forth over clarifications made things drag on. I felt like I spent extra time explaining my concerns again and again rather than moving forward. Training sessions were okay, but a bit generic and didn’t adapt very well to my particular workflow. Overall, what I received was fairly standard and did not match the more tailored advice and swift responses I thought would come with buying this software.