Expected quick answers but found frustrating search
When I first contacted support, I expected they would quickly help me find the answers I needed to use the dialer and database properly. Instead, I found the process unexpectedly difficult. Their help documentation and phone assistance did not point me straight to the information I sought. I was hoping for more direct guidance during calls or at least an easy-to-navigate online resource, but neither was quite up to my expectations. Although the team tried to be polite on the phone, it often felt like I was left searching through layers of unclear directions before finding a useful point. This lack of straightforward help made the experience less satisfying than anticipated, especially because setting up my workflows depended on this information. I do understand that any service has limitations, but this barrier made me question how accessible the support really is. I was looking for clear and easy assistance but ended up spending more time than planned just uncovering basic facts.