Expected quick answers but faced lots of delays
I was hoping the pre-purchase process would be straightforward, but the experience didn’t match those expectations. Initially, I expected quick responses and clear clarifications when I asked about features, but there was a lot of waiting involved. Sometimes I received the same information repeatedly without new details, which didn’t help me make an informed decision. The sales conversations often stalled, and I found myself having to follow up multiple times to get basic answers. While the team was polite during calls, the overall pace was slower than I had anticipated. The sign-up and invoicing steps came after a long wait, which made the entire process feel quite drawn out. I did find the information about the software itself fairly accurate when finally provided, so that part was okay. Still, the slow back-and-forth and repeated explanations were disappointing, especially compared to what I expected based on the initial descriptions. It felt like a mismatch between the experience promised and what actually happened.