Expected quick and clear support but got quite frustrating delay
From the start, I expected the telephonic support to be helpful and to address my concerns effectively. Unfortunately, I felt quite the opposite. Instead of clear guidance, I encountered prolonged waits and needed to repeat my questions multiple times. The responses I got felt generic and didn’t really match the specific issues I was facing with the dialer and database features. Even after several calls, I was not confident that my problems were fully understood or resolved. The training material also lacked clarity on some crucial functionalities, which added to my confusion. This made the entire experience kind of discouraging because I was hoping for a seamless onboarding and use. The payment process was straightforward, but that can’t compensate for the unhelpful support. I expected more professional communication and quicker resolutions, which I’m still waiting for.