Expected quick access but the software navigation was more complicated
I was expecting to find everything I needed in the software quite quickly after signing up, especially since the onboarding training said it would be user-friendly. But when I started using the platform, it took a lot longer than I thought to locate critical features like the dialer and database. The menus felt cluttered and some options were hidden under less obvious tabs, so I wasted a good amount of time searching or guessing where tools might be. Even though the telephonic support helped guide me initially, I was hoping for smoother access without as much back-and-forth. Automatic updates did not seem to simplify or speed up this process much either. I really wanted to jump in and start using each module right away. The sign-up and payment steps were fine, so I wasn’t dissatisfied overall, but the software layout made me feel a bit frustrated and slower than expected. Perhaps with more time or further training I could get used to it, though at first glance this was not what I had anticipated from the product’s description.