Expected proper help but had to figure everything myself
I was really expecting that you would guide me through the training and onboarding for this software, but honestly I had to work out almost everything on my own. The online training materials were sparse and not detailed enough to cover setup or advanced features like the dialer or database. I hoped the onboarding flow would lay out each step clearly, but instead it left a lot unclear. Because of that, I had to spend hours troubleshooting and figuring things out, which I hadn’t anticipated. Your telephonic support was mostly unavailable or gave me answers that didn’t help much. When the software updated automatically, I was again confused about what changed and had to readjust settings without sufficient guidance. I expected more step-by-step assistance rather than having to piece it all together myself. This gap made the whole process frustrating and slower than it should have been.