Expected prompt support but response was slower
I expected the people offering telephonic support to respond promptly and assist quickly when issues arise. However, during my usage, when I contacted support about a problem with the database feature, I encountered delays. The first response came only after a considerable wait and subsequent calls did not speed things up. This was not what I anticipated when I purchased the software and training. The support staff did eventually help, but the response times and follow-ups were slower than expected considering the paid nature of the service. On a positive note, the automatic updates during this period were seamless and didn't require any extra help, so that aspect was taken care of without burdening support. Billing and the invoicing process were also clear and straightforward. Still, my disappointment with how responsive support was left a less favorable impression on the overall experience.