Expected prompt support but had mixed response
When I began using WFHI, I expected responsive support as promised during onboarding, especially since the training was quite thorough. Initially, the telephonic support team responded quickly and helped me navigate the setup, which was encouraging. However, as I progressed into using the calling tools and dialer daily, the pace of responses slowed down, and sometimes follow-ups took longer than I had hoped. On the other hand, automatic updates were timely and unobtrusive, which avoided additional hassle. The database feature worked well for keeping client data in one place, supporting my workflow needs effectively. Even with the mixed support experience, I found the overall training and onboarding sufficient to get started, although I had to rely more on self-help guides eventually. Looking back, I realize my expectations might have been too high regarding continual live assistance beyond the initial phases, but the core software remained useful.