Expected prompt support but got quite the opposite
I went in hoping that the telephonic support would be my anchor for day-to-day queries and issues, but honestly, it often fell short. The initial setup calls were fine, with a helpful tone and clear explanations, so I had reasonably high hopes. However, as I started using the calling tools and dialer across multiple days, the promised priority assistance felt patchy. Sometimes the waiting time was long, and at other times, the responses didn’t quite solve the technical problems. It was frustrating to repeat myself frequently or to get generic answers that didn't really address the hiccups I faced. The automatic updates sometimes felt disruptive rather than helpful, and the database feature had moments where it wouldn't sync properly. I expected smoother continuous support since that was a big part of why I joined, but the reality was quite different. For routine issues, I often ended up figuring things out on my own, which was not the experience I anticipated.