Expected prompt support but ended up waiting and repeating
Initially, I expected a smooth and prompt support experience when I reached out to the team for help setting up the workflow software. Unfortunately, what I got was far different. Each time I called the helpline, I had to wait for an extended period before anyone picked up. Once connected, I often had to explain my issue repeatedly because the staff didn't seem to reference previous conversations. This led to a lot of repetitive back-and-forth, which was quite frustrating. I had hoped for some continuity so that I wouldn't have to repeat the same problem every time. Even when the support person promised to call back with solutions, the calls were not always timely or happened at all. The invoicing and payment process went fine, but the frustration level with support overshadowed that. I understand that sometimes issues can be complex and delays happen, but the lack of coordination and the slow response were disappointing. Overall, I was expecting clear and efficient help, but the experience felt slow and repetitive, making the onboarding process much more frustrating than anticipated.