Expected prompt service but faced delays in access
I had anticipated that the software access would be immediate and that the support team would be prompt in addressing any issues. For the most part, the responsiveness was slower than expected. There was one instance when I called the support line and got connected quickly, and the agent was helpful, walking me through some access setup. That moment stood out as quite positive. However, the rest of my queries took longer to be answered with a lack of follow-up. The sign-up process itself was straightforward, but getting full software access seemed to lag behind. Despite automatic updates being active, I sometimes had to troubleshoot features not appearing or behaving as expected. The dialer integrated okay with my systems but had issues connecting at times, and database management features were a bit sluggish. Overall, I felt the service did not meet the standard one hopes for when paying for business-grade software. The invoicing was clear though. My general experience was mixed with some good interactions overshadowed by delayed communication and partial feature accessibility.