Expected prompt replies, got mostly friendly helpful calls
When I first enrolled for their training, I expected support to be like those generic customer service lines where replies can take hours or even days. To my surprise, the telephonic support staff was generally quite responsive during normal working hours, answering most of my questions quickly. They didn't just stick to scripted answers but tailored replies to my specific remote workflow needs. Occasionally, for more complex queries about the database feature or dialer adjustments, there was a slight delay while they consulted technical specialists. That was understandable though, since I was comparing it to an ideal instantly available helpdesk which doesn’t really exist often. Their priority assistance did feel more streamlined, cutting down my wait considerably. The support calls made the training completion easier and less frustrating, though some guidance on using automatic updates in day-to-day usage could have been more comprehensive upfront. Overall, I expected a slower back-and-forth communication flow, but they managed to keep it fairly interactive and promptly helpful with nicely detailed advice that matched my beginner's mindset.