Expected prompt replies but experienced a slower pace with sales
I approached WFHI expecting their sales team to be very responsive and clear about the features and pricing since that is usually a key point before purchasing software. Initially, I found the communication okay; responses came within a day and contained relevant information, which I appreciated as it helped me evaluate the product. However, at some points, when I sought clarification on some details regarding the training packages and support options, the replies were slower and less direct than I would have preferred. This caused some delay in making my decision. Despite this, I found the overall tone professional and polite, and they did eventually provide the needed information. So while the initial contact met my expectations, the follow-up communication could have been quicker and more consistent. That said, the sign-up and invoicing processes once I decided to buy were straightforward, which helped balance out the earlier wait times. I believe that with a bit more promptness at the start, the experience could be closer to ideal for future users.