Expected prompt help but got a slow response
I reached out to support expecting quick and clear answers, but I was disappointed by the slow and sometimes generic responses I received. Over the course of a few calls, I hoped for a detailed understanding and confidence in resolving technical issues, but instead, I was often left confused by inconsistent explanations. The onboarding flow promised helpful telephonic assistance but the reality was it felt like I was repeating myself with each contact. Even though the automatic updates were supposed to simplify usage, I found I had to get help multiple times for changes introduced in the updates. The payment and invoicing process was simple and transparent, which was the only positive part of my experience with support. Ultimately, I had expected support that would instill confidence and clear resolution steps, but what I got fell short, leaving me weary of relying on it in the future.