Expected prompt fix-ups but got decent handling instead
I expected the training and onboarding to handle problems super quickly, but it wasn’t always lightning fast. There were moments when my issues didn’t get fixed right away, but eventually the training team managed to resolve them without too much complication. I noticed the database sometimes lagged in syncing, which was frustrating at first since I thought those things would be instantly sorted. What I got instead was decent back-and-forth communication that led to acceptable solutions. The automatic updates didn’t cause many issues, thankfully. Support answered calls honestly even if it took a bit longer than expected. Sign-up and payments were as smooth as I hoped. So while it wasn’t perfect, the overall experience beat my lower expectations and I can say it did the job even on off days.