Expected prompt answers, but it was mostly silence
I started by asking several questions before deciding to invest, hoping for clear and timely information about how the software would fit into my workflow. Unfortunately, the responsiveness was lacking. I expected quicker answers and more engagement, considering the sales process is crucial for someone like me to make an informed decision. Instead, I was left waiting for days between responses, which wasn't promising. They did provide some documentation on the calling tools and billing process, which was at least accurate. But when I wanted to discuss more detailed functionality and onboarding, follow-up was slow or sometimes I got generic replies. I hoped that at least the pre-purchase experience would reflect the quality of their service, but it fell short of my expectations. It made me hesitate about how smoothly the ongoing support would be. Overall, responsiveness didn’t meet what I expected from a paid training and software provider.