Expected prompt and effective support, but got only silence and delays
I had high hopes for the telephonic support when I first signed up, but over multiple weeks the experience was disappointing. The initial onboarding went fairly okay, but as I settled into daily use, every time I needed guidance or had an issue, it took too long to get a response. The support calls often ended with promises for callbacks that never happened. This lack of follow-through made it hard to rely on the system. I tried to resolve questions related to database updates and dialer glitches, but the communication was inconsistent. It wasn't just a one-time issue; it repeated day after day, leaving me frustrated and wondering if I made the right decision. The automatic updates sometimes changed settings without warning, and with no clear support, I had to figure things out myself. Invoicing and payments were straightforward but meant little comfort when the core support failed me consistently. Clearly, I expected a more responsive and dependable system, especially since the platform aims to help run remote workflows, which need smooth communication channels. But the reality turned out quite the opposite, making daily operations unnecessarily stressful and frustrating.