Expected proactive support but it fell short
When I first started with WFHI, I expected their support to be more responsive based on what I read. However, my experience was different. Although the software access was granted without any difficulty and sign-up was hassle-free, when I encountered problems with the dialer integration, getting timely help was tough. Calls to the helpline often went unanswered or were delayed, which was frustrating. The onboarding and training materials were useful but only went so far; without live support, I felt stuck at times. Additionally, automatic updates happened without much prior notice, sometimes interrupting work. The invoicing and payment process proceeded as expected, which was one positive in the package. Reflecting on this, I realize I had hoped for more proactive outreach or quicker responses when things did not work as planned. Instead, I had to push repeatedly and wait for callbacks. Though I acknowledge the software functionalities are solid once set up, the support responsiveness fell below what I initially expected.