Expected proactive service but got slower, less clear support
I was quite surprised by how support communication didn’t match my expectations before using WFHI’s services. I assumed that getting help on telephonic support or any onboarding queries would be quick and clear, but it turned out to be a bit slow and sometimes confusing. There were times I felt like I was left waiting longer than I thought reasonable, and the answers I received weren’t always as detailed or helpful as I hoped. The training course promised clarity but occasionally felt rushed and missed out on practical examples that I actually needed. While the billing and payment side worked okay, getting quick clarifications on invoices wasn’t as seamless as I had thought it would be either. On the positive side, the software itself is quite user-friendly and once set up, automatic updates did their job without requiring much intervention. Still, the main letdown was definitely how the communication and support service didn’t fully live up to the level of responsiveness and guidance that would have made the whole experience smoother. It was a bit disappointing considering my high hopes going in.