Expected practical support, got mixed results
Having used other remote workflow platforms before WFHI, I approached their support with a fair bit of expectation. The initial phone support was responsive, and the person I spoke to was quite knowledgeable about the database functions and automatic updates. However, when I faced an issue with the dialer integration during a busy week, the telephonic support didn't provide a swift resolution, which delayed my workflow temporarily. The onboarding process was clear enough, and sign-up and payment went smoothly without any confusion. The communication felt professional though sometimes there was a lag in follow-ups compared to what I was used to. While training materials were generally helpful, some modules assumed prior knowledge which wasn't the case for me. The invoicing system was transparent, but I did wish for more proactive updates about payment receipts. Overall, WFHI’s service did the job adequately but left me wanting more consistent, prompt support especially during critical technical hiccups. This experience was fairly balanced, meeting some expectations while falling short in aspects that affect day-to-day remote workflow management.