Expected ongoing support was more limited than setup help
I initially thought that the support would continue extensively beyond the initial installation and setup phase, but that was not quite the case. During onboarding, the communication was frequent, and I had ready access to help through various channels. This made the beginning stages of using the software smooth and gave me some confidence. However, after the setup was complete, the ongoing support reduced notably in frequency and detail. Whereas I expected a consistent level of assistance throughout my usage period, I found myself navigating many issues on my own. The telephonic support was still available when I reached out, but the wait times were longer and the responses less proactive. This comparative change was a bit disappointing as I was hoping for a more hands-on approach during the entire subscription duration. I understand that training is generally focused around start-up, yet some refreshers or follow-up check-ins would have been beneficial to address evolving queries or software updates. Overall, support was exemplary during setup but more limited than anticipated during regular operation. Knowing this in advance would help in setting expectations correctly for new users.