Expected ongoing support, got frustrating silence instead
I signed up expecting clear guidance and regular updates from support to help me set things up quickly and then assist me as I worked. Unfortunately, the experience was the opposite. The sign-up and initial invoice process was straightforward enough, but after that, the promised telephonic support was very limited and often unresponsive. I had hoped to get consistent help for configuring the dialer and managing the database, since I am not an expert, but the assistance was patchy and slow to come through. Automatic updates arrived as expected, but they sometimes disrupted my workflow without any prior notice or explanation. This made it hard to rely on the software steadily. I needed ongoing communication and reminders, and clear answers when I contacted support, but mostly I felt frustrated by the lack of timely help. In contrast to what I expected, the setup felt like a one-off with minimal handholding afterward. This gap between expectation and reality really diminished the value of the service for me. I had looked forward to a partner who would stay available through the whole process, but instead found myself trying to resolve issues alone with little guidance.