Expected ongoing support but setup was mostly one-time
When I first signed up for the WFHI software and training, I anticipated that much of the setup would require continuous adjustments and frequent contact with support to maintain a smooth remote workflow. However, the reality turned out differently. Most of the setup efforts were one-off tasks handled during the initial onboarding sessions, after which the system operated largely independently. The training provided enough detail to allow me to use calling tools and the dialer without needing ongoing guidance. Telephonic support was available if needed, but I found little necessity to call repeatedly after the initial learning curve. The database feature and automatic updates worked reliably with little intervention. Still, I had expected the invoicing and payment process to require more back-and-forth communication than it did, as it was mostly automated and handled without issue. While the lack of ongoing support requests was positive in terms of software reliability, I was slightly disappointed because I had prepared myself for a more hands-on communication experience. The final result was smooth, but not quite what I had envisaged in terms of support interaction.