Expected ongoing support, but mostly one-time setup only
When I initially signed up for WorkFromHomeIndia's software, I expected that the support and communication would continue regularly throughout my use of the platform. However, much of the assistance I experienced was limited to the initial setup phase. While the telephonic support was available during onboarding and provided the necessary help to configure calling tools and the database, follow-up support has been minimal. There has been an assumption that after the initial installation and training, users can manage independently without much ongoing contact. Updates are automatically applied without much communication about their impact or new features. The invoicing and payment aspects were straightforward and timely during setup, which was a positive aspect. Yet, I would have expected more detailed guidance or proactive check-ins after the first few weeks to troubleshoot issues or provide additional training. Overall, what I received was a mostly one-off support experience that did not match the consistent interaction I anticipated. This disconnect between my expectations and the reality of support made me reassess how much continuous assistance is part of the package.