Expected ongoing support but mostly got one-off setup help
I initially expected the support from WFHI to be an ongoing, steady process given the complexity of remote workflow software. However, most of the telephonic support and communication felt concentrated on one-off setup issues, like signing up, invoicing, and the first few uses of the calling tools and database features. While this helped get things started smoothly, when I ran into questions about regular updates and using the dialer optimally during later work phases, the assistance was less immediate than hoped. That said, the help I did receive was clear and professional, addressing initial problems well. My only reservation is that I anticipated a more continuous support flow rather than mostly early-stage help, as ongoing guidance would greatly ease adapting to automatic updates and advanced features.