I heard the software would help me with my remote workflows regularly, so I expected ongoing support

I heard the software would help me with my remote workflows regularly, so I expected ongoing support

I heard the software would help me with my remote workflows regularly, so I expected ongoing support and updates that would continue assisting me as I used the product daily. However, the reality was quite different. The onboarding seemed mostly like a one-off setup session, and after that, the support just wasn’t there when I needed it. Sure, there was some training, but it felt more like a checklist to complete than continuous learning opportunities. The calling tools and dialer didn’t adapt much, and the database feature seemed static without regular improvements or assistance to optimize it over time. The automatic updates didn’t bring noticeable changes after the initial ones either. Overall, I was eager and hopeful to get continuous help and improvements, but it turned out to be mostly a setup phase with limited ongoing involvement. So, while the sign-up and invoicing were okay, my expectation of ongoing software and human support was not met, and that left me quite disappointed.