Expected ongoing support but found mostly one-off setups
Reflecting on my time with the training and onboarding, I had imagined a more continuous process that would help me improve and troubleshoot as I grew accustomed to the platform. Initially, the setup was indeed thorough—the sessions covered a wide range of the software features, and I was given lots of explanations about the calling tools and database management. However, most of these were one-time events. Beyond the initial training weeks, the ongoing support and follow-up learning opportunities were quite limited, which left me feeling a bit stranded once I started using the software regularly. Automatic updates also changed some system behaviors without much guidance, so I had to figure out some things by trial and error. While I can acknowledge that the first step was done fairly well, I had hoped the training would be more of an evolving experience than a checklist of tasks to complete. The sign-up and payment process was straightforward and didn't cause problems, but I realize now that the learning curve after onboarding was steeper than I expected. Overall, the experience was helpful in the beginning but fell short on supporting me longer-term in adapting to changes and optimizing workflows.