Expected ongoing setup to be easier than it was
I anticipated that once I completed the initial setup of the WFHI software, continuing to use it would be straightforward and consistent. However, the reality was different. While signing up and making the first payment went smoothly, each new task required additional configuration that felt more like a one-off setup rather than something automated or ongoing. The calling tools often needed manual adjustments for optimal use, and the database integration demanded repeated fine-tuning. Automatic updates sometimes altered settings without clear notification, creating confusion. Training covered the basics, but I found myself spending excessive time figuring things out alone. Additionally, telephonic support was slow and not always helpful with these recurrent issues. Overall, this compared poorly to my expectations of a more seamless and ongoing workflow support, and it left me frustrated that the effort required kept resetting with each use rather than building steadily.