Expected Ongoing Setup Help More Than Received
When I started, I thought most of the setup help would be a one-off thing, like training videos or documents to get me going. It turned out that a decent portion of the setup required ongoing support from the helpline to clarify issues with the dialer and database configurations. The initial training was good, and I was ready to begin using the software immediately, but as my work progressed, the need for repeated calls to the support team grew. This was somewhat surprising, as I expected a more self-sufficient experience post-onboarding. Nevertheless, the telephonic support was responsive and helped me steadily improve my workflow. The automatic updates continued in the background without causing interruptions, which was helpful. So, although I thought the setup phase would mostly be done early on, it clearly needed ongoing assistance. The balance between one-off and continuous setup help wasn't exactly as I expected, but manageable overall.