Expected ongoing help but got mostly one-time setup
When I first signed up, I thought the support would be ongoing beyond the initial setup, but that really wasn’t the case. They helped me a fair bit with the first steps, especially the database access and setting up the dialer, which worked decently well at that time. However, once I was operational, the support kind of tapered off. I had plenty of questions as I tried to integrate the calling tools into my week, and the telephonic support wasn’t as responsive as I hoped. The onboarding felt like a one-off kickstart rather than continuous guidance, which was disappointing given how smoothly their training was pitched at onboarding. The invoicing and payment process was straightforward enough, but I kept expecting more proactive communication or updates on better workflows, which didn’t really materialize. Reflecting back, I guess I just overestimated how much ongoing help I would get from WFHI after that initial setup stage.