Expected ongoing help, but got mostly one-off support
Initially, I thought the support would be continuous throughout my use of the software, guiding me along as I got more familiar with workflows and the dialer. However, what I received was mostly one-off help during setup or when I called. While these individual support calls solved immediate problems, I didn't experience proactive follow-ups or guidance as features updated or as I encountered new usage scenarios. This gap was noticeable especially in database management where evolving tips could have been beneficial. One thing I can acknowledge is that when I requested a callback or assistance, the team responded promptly, which was good for ad hoc needs. Still, my overall expectation for more sustained support wasn’t met in practice, leading me to rely more on self-learning after the initial onboarding.