Expected ongoing ease but faced one-off setup headaches
When I signed up for the WFHI software, I was expecting a setup process that would mostly be a one-time effort, followed by an easy ongoing use. Instead, I found that although initial setup was quite involved and time-consuming, I kept running into issues that required repeated adjustments. The training and onboarding seemed to assume that once set up, the software would run smoothly with minimal intervention, but that was not how it worked for me. The dialer and calling tools required constant tweaking to align with my workflow, and the database feature didn’t integrate as seamlessly as described. Automatic updates introduced changes that weren't well documented, which led to confusion and more troubleshooting. I spent more time on one-off fixes and figuring things out than I anticipated, making it frustrating to rely on the software for steady remote working. The support line was there but didn’t fully resolve ongoing issues. Overall, I expected more stability after setup, but it fell short of that, frustrating my plans considerably.