Expected one-time setup, but continuous follow-ups were unexpected
I was honestly expecting that once I signed up and completed the initial setup and training, most of the work with the software and database would be pretty much one-off or self-managed. But what I found was that there seemed to be ongoing requirements, especially with regular updates and some tasks around the calling tools that needed constant attention. It felt a bit like I was always catching up with some new changes rather than a fixed, stable setup. The support was friendly, and I’ll give them credit for trying to help with explanations and calls, but the fact is I had to keep going back multiple times. So where I expected a smooth ride with mainly one-time effort, what I got was more of a continuous process. This made me reevaluate my expectations because I felt more time was being spent maintaining the workflow than I initially planned. That said, the software itself is decent enough, but the ongoing updates and adjustments took me by surprise.