Expected onboarding to sync better with work hours
Reflecting back on the training and onboarding process, I initially thought the sessions would fit neatly into my typical work hours since that’s what was advertised. However, in reality, some training modules required me to be available at times that conflicted with my daily schedule. The onboarding flow felt a bit rigid and didn’t fully accommodate the different shifts or flexible hours that people like me might adhere to. Although the content was useful and did prepare me well enough for using calling tools and database management, the exact timings meant I occasionally had to adapt my workflow unnaturally. Over time, I got used to the schedule, but it was not as seamless as I had hoped when I first signed up. Still, the telephonic support was helpful whenever I had questions during less convenient hours. Signing up and getting the invoice processed went smoothly, but in terms of how well the training schedule matched my actual working hours, there was room for improvement to make the process more accommodating for diverse routines.