Expected onboarding to be simpler, but it was well structured
I've guided many colleagues through software rollouts, so I expected the onboarding to be straightforward. With WFHI training, the sequence of modules and initial setup was logical and quite well organized. The steps moved cleanly from sign-up, then to database configuration, through to the dialer tools. Though it covered everything needed, parts of it tested my patience because some explanations felt redundant or stretched out longer than necessary. I was hoping for a more streamlined introduction to essentials before diving into features in detail. Still, the way they arranged the training meant I didn’t miss anything vital; it was orderly and complete. In terms of usability, the software felt intuitive after those initial steps. The invoicing system was clear from the start, which took a bit of the load off my mind. So overall, it exceeded my expectation for clarity but could be a bit more efficient in delivery.