Expected onboarding to be quicker, but got a mix instead
Hey, so I thought the onboarding would be pretty quick and straightforward but it turned out to be a bit of both good and bad. The initial setup was normal, no big issues, and some of the training videos were useful and direct, which I liked. However, the way the labels in the dashboard and database were presented got me confused a couple of times, and I found myself having to restart certain steps more than I expected. The dialer tool was decent though, worked well after I got used to it. I guess I expected more from the one-time setup phase but it felt like some parts needed ongoing attention, which was a little tiring. Signing up and payment were easy, so that was a plus. Overall, the experience was balanced – some parts worked well, some didn’t, exactly as I told you.