Expected onboarding to be easier than daily experience
At first, I thought the onboarding process would set a good pace for all days ahead, but day-to-day usage of the training software was quite different. The initial sign-up was straightforward and the introductory training seemed thorough, but soon I realized that using the system every day was confusing. Features sometimes behaved inconsistently, and it felt like I was relearning the same things repeatedly rather than building on previous sessions. The updates promised were automatic but caused unexpected changes which were harder to adjust to without fresh explanations. Also, the lack of a stable improvement in user guides meant I frequently reached out to support, only to find responses delayed or not entirely clarifying. I expected a smooth transition from onboarding to routine because that is what most software aim for. Instead, it often felt like each day had its own new challenges. While I appreciate that training videos were available, the real test was using this software in my daily workflow and that didn’t live up to my expectations.