Expected onboarding time versus reality
I must say the training and onboarding process took longer than I initially thought it would, though not unreasonably so. I expected a quick walk-through followed by instant access, but instead, there was a series of steps that required careful attention. While I appreciate the thoroughness, it did feel like some stages could be streamlined. On the other hand, the training was comprehensive and helped me understand the calling tools, dialer, and database usage really well. The invoicing and payment side of things was clear and straightforward, so that part met my expectations perfectly. I do think that if they offered a bit more guidance on when each step should be completed, I could have saved time. Overall, it was a fair tradeoff: a bit more time upfront for a better grasp of the software. So while it wasn’t as quick as I hoped, I can see the value in the approach they took.