Expected onboarding speed was fairly accurate, with minor hiccups
When I first signed up, I thought setting up the workflows would be a long, drawn-out affair requiring constant adjustments and repeated training. However, the onboarding process was more streamlined than I had anticipated. Most of the setup tasks were indeed one-off, like configuring the calling tools and importing the initial database, and this made the early stages simple to handle. The training sessions gave a good balance of guidance tailored for a beginner and useful tips that I could revisit later. What surprised me was how smooth the automatic updates were; they required almost no intervention, which saved time. On the other hand, I did notice that the telephonic support I reached out for needed a couple of calls before getting fully satisfactory answers which felt a bit prolonged. Still, overall the software and training together matched my expectations well, especially considering I was worried about how much ongoing configuration would be necessary. I feel reasonably confident now that I can manage this setup with minimal recurring effort, even if there remains a small doubt about support availability during busy periods.