Expected no waiting, but some delays and repeats were needed
When I initially contacted their sales team, I expected a smooth and quick process. I thought sign-up would be straightforward with minimal back-and-forth. However, there were times I had to repeat my information during multiple calls and several clarifications delayed the process beyond what I anticipated. On the positive side, the staff was patient and answered my questions thoroughly, making the waiting worthwhile. Compared to other platforms I have explored, the information I needed was not immediately available, which was a little disappointing. Still, the invoicing was clearer than I expected and the automatic updates helped me stay informed. Waiting was less frustrating because calls were handled professionally but the repetition and slight delays definitely stood out compared to what I’d hoped for. In sum, it worked though a bit more efficiency in pre-purchase communication would have made it a much better overall experience.