expected much smoother support but it mostly fell short after onboarding
Honestly, I was expecting the support and communication to be a lot more consistent after I got past the initial setup. The first few days everything seemed fine when I was going through onboarding and checking out the training material. But after that, day to day experience was quite different. Sometimes I just couldn’t get quick answers on the phone and there was a lot of waiting, which slowed down my workflow. It felt like sometimes the people weren’t fully in sync with the software updates either - things broke or changed and no one gave a clear heads-up. When I raised tickets or called support, the replies were a bit generic and didn’t always solve my specific problems. The automatic updates are good in theory but in practice they threw in some bugs that got fixed late. Honestly, I was hoping to have this part streamlined so I wouldn’t have to spend extra hours troubleshooting on my own. I expected much smoother, more proactive communication considering how professional the sign-up and payment process was. Overall, it felt like a gap between what was promised in training and what I actually got during daily use.