Expected much smoother process
You promised a smooth onboarding and clear invoicing, but honestly, I faced quite a few issues that I didn’t expect. Initially, the sign-up process seemed okay, but then the invoicing details were unclear and caused confusion when I tried to verify my payments. I reached out to your telephonic support hoping for quick help, but your team was slow and often couldn’t provide clear answers. This delay made me waste valuable time that could have been saved. I understand that sometimes things go wrong, but your communication could have been much better. The software itself had some glitches during automatic updates which caused workflow interruptions, something I was hoping to avoid. On the positive side, the calling tool worked reasonably well during my testing, so I guess that was one bright spot. Overall, what I expected was a seamless experience with quick responses and clear billing, but what I got left me frustrated and uncertain about continuing. I hope you improve these areas because the product potential is there, but the current support and sales handling really missed the mark for me.