expected much faster support but got slow replies
I was expecting the support and communication from WFHI to be much more immediate and proactive based on the information they provided before I signed up. Unfortunately, what I experienced was a bit different. While the support team was polite when I finally got in touch with them, the response times were noticeably slower than I had anticipated. For issues that I thought could be resolved quickly, I ended up waiting longer than I expected, which disrupted my workflow. I also found that explanations sometimes lacked depth, requiring multiple back-and-forth messages to understand the solution. The only positive was that once the team did respond, they were usually helpful and tried to address my concerns thoroughly. However, the overall support experience felt a bit underwhelming and not quite up to the expectations I had gathered beforehand. I hope they improve their timeliness and clarity in communication moving forward.